The Mentorist

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From the Client’s Chair: Little Big Things — How to Build Client Loyalty

‘From the Client’s Chair’ is a series of blog posts offering a client’s perspective on working with law firms.  The observations are based on my 20+ years as a General Counsel, spent hiring and working with firms worldwide.

Let’s face it:  Most big law firms are bursting with competent lawyers.  It takes smarts to get a BigLaw job offer and an off-the-charts work ethic to avoid having to find another.  In this world, competence is table stakes.

Once upon a time, that was enough to keep your clients happy and loyal.  Today, all that has changed:  Law-firm hopping makes speed dating look like commitment.

So, what’s a lawyer to do? Continue reading